Comments from Customers

 

 
 
Paul, Sydney

Hi,

Firstly, thank you again for all your help with regards to the purchase of my Vapir Prima.

As you know, years ago I purchased an Airizer Desktop Unit off Ebay..  Considering I was moving in to unknown territory, it was a daunting purchase. There was a substantial cost involved, but, Vaping has improved my health tenfold. I just wish my eBay experience was a good one.

When I started looking for spare parts, I came across VapeFuse’s website.  Products offered were exceptionally priced for an Australian Retailer, but again, I was concerned with dealing with an Online Store, and wasn’t sure if I would be able to get support, or even further information. Im happy to say that my concerns were cleared straight away.

I cannot tell you over the years how many conversations I have had with Nora and the Team. From in depth technical questions about Charging portables whilst in use, to aftermarket balloons, to most recently, asking if I could get a breakdown comparison of a few units.

Nothing is ever too hard, and the fountain of knowledge never ends… Even when I have asked some really curly questions, I get responses, and even better, if they haven’t got the answer, I have been shown where they have contacted manufacturers on my behalf.

I cannot say enough good things about my experiences with VapeFuse. It’s like dealing with friends or family….  There is absolutely no pressure to purchase, and more than anything, the team want me to get the best experience I can whilst vaping. I do not know of any online retailer that offers this level of personal service, whilst still being Online….  I get an overwhelming sense of confidence every time I speak to the team, as I know, I will get not only solid information, but products at very competitive pricing. Add to this local supply and express shipping… What more could you want?

As you can see, I would highly recommend you all purchase from VapeFuse… But don’t take my word for it… Click the Contact link on their website and ask a question.. You will see what I mean! Exceptional Pricing, Great Product Range and staff that make you feel like you are the only customer in the world.


Thanks again Nora & Team 

Regards,

Paul M.

 

 
 
Rebecca, New Zealand
I have been really impressed with your business & services,  especially the communication I have had with several of you wonderful ladies! 
 
You seem genuinely interested to know what your customers want in/out of their Vape's & have offered to source any other Vape I may have seen or wanted to purchase & it feels like you genuinely care about your customers experience & you want to take care of each one of us & meet our individual needs.

 

 
 
Aleksandra, Croydon Park, NSW

Just want to give u a huuuge thank u for replacing my vape so quickly and without issues! I received it in the mail and am happier than ever!
:)
Also Thanks a bunchhh for your epic customer service :)

Xxx

 

 
 
Kane, Melbourne, VIC

I Just received my package. What a pleasant surprise.

Thanks for the note & discount voucher, much appreciated.
Nora, with someone with a background In retail, this has been a fantastic experience/transaction.

 

 
 
Rod, Whiteside, QLD

I must admit that I am very impressed with the speed and quality of your customer service! Good customer service is hard to come by but GREAT customer service is a rare thing and you guys have it!

If there is anything I can do to recommend VapeFuse let me know!
...I would very much like to share my experience and do what I can to let people know exactly good you are because your positive feedback is well deserved!

Regards,
Rod

 

 
 
Joe, Sydney, NSW

I'm glad I made the right decision doing business with you. I will write a review for you asap.

 

 
 
Orii, Richardson, ACT

I must say you are so far the best seller i have dealt with! Talk soon.
Orii

 

 
 
Giorgio, Melbourne, VIC

thanks for the best customer service I have ever received... everything works and myself and leanne love the product.
Thanks from Giorgio and Leanne.

 

 
 
Richard, Rossville, QLD

If anyone else wants a vaporizer I'll send them your way.

 

 
 
Rod, Whiteside, QLD

I hope this testimonial not only makes your day but keeps that smile on your dial all weekend! Vapefuse have mastered what some on-line retailers never achieve and this is great customer service!

When a product I purchased through Vapfuse unexpectedly stopped working, I dreaded the prospect of attempting to make a warranty claim. With great apprehension I emailed Vapefuse detailing the issue. An hour or so later, on the off chance that I might get a rapid response, I checked my inbox. Much to my surprise I had a response requesting that I provide the product serial number. My initial thoughts were, "...this might go better than I anticipated...". Once I provided the requested information I was informed that Vapefuse had contacted the manufacturer who advised that I return the product for assessment. Within 72 hours of my initial email the product had been returned to Vapefuse, assessed for warranty claim and a replacement posted express post.

"Now hold on a second!?! Is there a catch here somewhere because these guys are going to great lengths to keep me happy here!"
If it wasn't for the weekend in between all this, my claim would have been processed and replacement received within 4 days instead of the 6 day turn-around it actually was. Still very impressive by any standards! I can't speak more highly of Vapefuse!

If you want hassle free, good old fashioned quality customer service you've come to the right place!
I'll be making an order soon to take advantage of my $20 voucher!

Thanks again and all the best!
Rod

 

 
 
Brennan, Hawthorn, VIC

Thank you for your excellent customer service and business, something I'm gonna mention on my review aside from the great price ^_^

 

 
 
Joel, Melbourne, VIC

Thanks for speaking with me today... By speaking with you I am 100% confident the unit is not faulty and in good working order.

Thanks again for the Express Postage and explaining to me there's not problem with it. Your words had a calming effect. All The Best and Enjoy your Weekend ;)

 

 
 
Tammy, Darwin, NT

Great seller, great communication, love the item, thank you.

 

 
 
WebSoundWave

great item, great seller! thanks a million

 

 
 
Russel, BirchGrove, NSW

Super helpful seller! Great communication, will buy from again. :)

 

 
 
Michael, Kingaroy, QLD

Nice easy transfer looking foward to item awesome service

 

 
 
Giorgio, Melbourne, VIC

Absolutely Fabulous!!!! Instant contact via questions asked. Best A+++++

 

 
 
Mark, Sydney, NSW

Super-fast delivery and friendly helpful staff,I give Vapefuse 10 out of 10.

 

 
 
Stephen, Mernda, VIC

Highly rate this seller. Excellent/Amazing communication A++++

 

 
 
Tony, Rockhampton, QLD

Great seller, very polite and very friendly A+++ Loved the Christmas card!

 

 
 
Kayne, Melbourne, VIC

Right on! Rockin product!

 

 
 
Matthew, Babinda, QLD

excellent service, great communication, quick postage, definitley raised the bar

 

 
 
Ben, Carnegie, VIC

Great! Thanks for quick responses, very happy with the product

 

 
 
Mark, Geographe, WA

Thanks for exc item as described, well packaged, exc postage, recommended

 

 
 
Peter, Alexandria, NSW

It's amazing, it feels very odd to use but does the trick perfectly.

 

 
 
Eliot, Sydney, NSW

Best eBay experience ever. Immediate email response and goods sent straight away

 

 
 
Raymond, NSW

Thank you so much for fast postage and nice card insert very happy.

Thanks so much your the best seller I've delt with have a great day.

 

 
 
Justin, Esk, QLD

Hi VapeFuse,
I just wanted to say thank you for the lightning fast delivery of my Arizer Air Vaporizer.
Loving it!!!
I'm giving you 5 gold stars for customer service. Awesome! And I will be recommending you to my friends who will no doubt be wanting to purchase a similar device when they try mine.
Best Regards,
Justin.

 

 
 
Terry, E. UK

I would just like to say thank you very very much for the items today.

A fantastic service and thank you very kindly for the free post Christmas gifts , a very nice touch and I shall definitely shop with you again.

 

 

 
 
Joel, M. VIC

I really appreciate how you have dealt with this issue and for your kind and considerate service. Thank you Kindly for making this an easy and pleasant transaction.

 

 

 
Paul, M. NSW

Hello again the lovely ladies of my fave vape store!! Hope you are all well!!!

 

Just quickly, i still cannot thank you enough for all your help todate and sound advice…

 

You guys really are the best vape shop around and this is why im happy to

tell everyone i know..

 

 

 
Melissa, H. VIC

Im a good judge of character Nora and you have not let me down, I really dont care what the others say about you, you are a deadset legend, love my volcano more than was expected, so thank you. Oh and about that party it kicked off here pretty much before the courier could get back in his van, but the weather is too damn invigorating down here so party has been moved if you could give us your home address for invitation purposes only of course. cheers once again

 

 

 
Dima, T. ViC

Thank you so much, Mary, Nora and everyone who were involved in this issue resolution, that I am not aware about.

The best weekend to you all and nice steady stream of no-problem customers ;)

 

 

 

 
 
Mike, H. VIC

I received my Vape Pro in the mail today and just wanted to provide feedback about my experience. I can honestly say that Vape Fuse has been the most professional company I have ever dealt with.

In particular:

1. The web site is of a high standard. It is aesthetically appealing, comprehensive in its content and very easy to navigate,

2. The communication has been exceptional on every occasion,

3. Your prices are the best I found anywhere. I scanned many providers before deciding to buy from Vape Fuse.

Thank you for your service. I can't wait to try out my Vape Pro. I will recommend your company to anyone who is considering a purchase. There is no substitute to the products and service Vape Fuse provide.